Housefinds returns & support
If something is not right,
we make it right.
UK orders include free 14-day change-of-mind returns on eligible items. If a product arrives damaged, faulty or incorrect, contact Housefinds and we will help arrange the appropriate resolution.
Free 14-day returns
For eligible online orders, tell us within 14 days of receiving the item that you want to return it. Housefinds will provide the correct instructions and an eligible return method at no cost to you.
14-day damage support
If an item arrives damaged, faulty or materially different from what you ordered, contact us within 14 days for the fastest resolution. We may ask for clear photos or a short video showing the issue so we can assess it quickly.
Where appropriate, the resolution can be a replacement or a refund to the original payment method.
1. Contact Housefinds
Email contact@housefindsstore.com with your order number, the item involved and a short description of what happened.
2. Show us the issue
For damage, faults or an incorrect item, clear photos or a short video are usually the fastest way for us to verify the problem. If video is not practical, contact us and we will explain another suitable way to provide evidence.
3. Choose the appropriate resolution
Depending on the issue and your legal rights, we can arrange a replacement, a refund, or a return. If a return is required, we will provide the correct instructions before you send anything.
4. Refunds go back to the original payment method
Once a refund is approved and issued, your bank or payment provider may need additional processing time before the funds appear in your account.
Do not send a return before receiving instructions.
Return destinations can vary by order. Contact Housefinds first so we can provide the correct return method and destination for your item.
Your statutory rights are not reduced.
The Housefinds return and damage-support process is designed to make resolution faster. It does not replace or limit the rights you may have under UK consumer law for goods that are faulty, damaged, not fit for purpose or not as described.
UK consumer law can provide rights beyond our 14-day service window, including a short-term right to reject faulty goods and additional repair, replacement or refund rights.
contact@housefindsstore.com