Customer support
Tell us what
you need help with.
Questions about an order, delivery, a return or a product? Contact Housefinds directly and include the useful details so we can understand the issue quickly.
contact@housefindsstore.comFor an existing order, include the Housefinds order number and the email used at checkout. Never send card numbers or security codes by email.
Where is my order?
Check the latest Housefinds order status and carrier information when it becomes available.
Track an orderReturn or problem
Start a return or see what to send if an item arrived damaged, faulty or incorrect.
Returns & problemsDelivery information
Free UK delivery and the current timing guidance.
Shipping & deliveryCommon questions
Payments, reviews, variants, returns and order questions.
Read the FAQDamaged, faulty or incorrect?
A short video or clear photos can speed things up.
For the fastest assessment, include the order number and evidence showing the issue where reasonably practical. Housefinds can then arrange the appropriate refund or replacement where applicable. This does not affect statutory rights.