Questions before
or after you order.

Housefinds currently ships to the United Kingdom only. The storefront uses GBP pricing and a UK-focused checkout.

Standard UK delivery is free. There is no extra standard delivery charge added to your order at checkout.

Our current standard delivery estimate is around 14 days. This is an estimate rather than a guaranteed arrival date, and tracking updates are shown when available.

Open the Housefinds Track Order page. The same browser used at checkout can securely remember your most recent order, and you can also check an order using its order number and the billing email used at checkout. Carrier details appear when shipment information is linked to the order.

Yes. Some multi-item orders may be packed and dispatched separately, so items can occasionally arrive in more than one parcel or on different days. Shipment information is shown when it becomes available.

Yes. For most eligible online purchases, you can tell Housefinds within 14 days of receiving the item that you want to return it. Housefinds provides the eligible return method without charging you return postage.

Contact Housefinds as soon as possible at contact@housefindsstore.com with your order number and details of the problem. For the fastest resolution, contact us within 14 days and include clear photos or a short video showing the issue where reasonably practical. Where appropriate, we can arrange a replacement or refund. This support process does not limit statutory consumer rights.

A short video is usually the fastest way to show damage or a functional fault, and it helps us resolve the case quickly. If video is not practical, contact us and we will explain another suitable way to provide evidence. We do not use the video request to remove rights you may have under UK consumer law.

Not necessarily. Reviews displayed for a product may include feedback collected for the same product on third-party marketplaces as well as feedback submitted directly to Housefinds. We label them as product reviews rather than presenting all of them as Housefinds purchases.

The current Housefinds checkout accepts credit and debit card payments securely through Stripe. Card details are processed by Stripe and are not stored by Housefinds.

A price range means the product has options such as sizes, colours, capacities or other choices with different prices. Choose the required options on the product page to see the exact price and availability before adding the item to the cart.